Exchange and return policy

To benefit from return, exchange, and warranty services, the original invoice must be attached.
The item must be in the same condition as when purchased and packaged in the original packaging.
We regret that we cannot accept returns or exchanges for damaged or soiled products.
Returns and exchanges are accepted within 3 days of receiving the shipment.
Receiving the shipment from the shipping company is considered an acknowledgment by the customer that the shipment is intact, in good condition and has not been opened before receipt.
When you exchange a product for a product of lesser value, we will refund the price difference to your account as soon as possible. However, if its value is higher, then you will pay the price difference.
The customer bears the shipping costs in case of exchange and return.
Refunds are only for returned products; other fees such as shipping or cash on delivery fees are non-refundable.
Products made specifically for a client (such as writing on carpets or executing images) are non-refundable and non-exchangeable once the design or execution process has begun, even if they fall under the category of ready-made phrases or carpets designed by us.
If the customer does not receive the shipment and it is returned by the shipping company, the shipping and return fees will be deducted from the invoice.
For special requests with complex details, the client is not entitled to withdraw from work that is 70% complete and request a completely new design with a different approach.